TERMS OF SERVICE

Last Updated: 1 November 2026

Welcome to HNB BOUTIQUE!

These Terms of Service govern your use of our website at https://hnbboutique.com and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

HNB BOUTIQUE is operated by HNB BOUTIQUE ENTERPRISE, a registered business in Malaysia.

1. GENERAL INFORMATION

HNB BOUTIQUE specializes in men’s fashion apparel, including T-shirts, polo shirts, oversized tees, pants, shorts, and other fashion essentials.

We strive to provide customers with quality fashion products and a convenient online shopping experience.

We reserve the right to update product availability, prices, promotions, and website content when necessary.

2. PRODUCT INFORMATION

We make every effort to ensure that product descriptions, photographs, measurements, and pricing information are accurate.

Please note:

  • Product colors may vary slightly due to lighting conditions and screen settings.
  • Measurements may vary by approximately 1–3 cm due to manual measurement and manufacturing tolerances.
  • Customers are encouraged to review the product descriptions and size charts carefully before placing an order.
  • Product availability is subject to stock levels.

If you receive an incorrect, defective, or damaged item, please contact us for assistance.

3. PRICING & PAYMENT

All prices displayed on our website are in Malaysian Ringgit (MYR), unless otherwise stated.

We accept payment through the payment methods available at checkout.

Orders will be processed upon successful payment verification.

Shipping charges and any applicable fees collected by HNB BOUTIQUE will be displayed before payment confirmation.

For international customers, currency conversion rates and additional bank charges may apply depending on the payment provider.

We reserve the right to correct pricing errors and handle affected orders in accordance with applicable law.

4. ORDER CONFIRMATION & AVAILABILITY

After successfully placing an order, customers will receive an order confirmation through the contact information provided.

All orders are subject to stock availability and successful payment verification.

In the event that an item becomes unavailable after purchase, our team will contact the customer to arrange a suitable replacement or refund.

Customers are responsible for ensuring their order details, shipping address, and contact information are accurate before checkout.

5. SHIPPING & DELIVERY

HNB BOUTIQUE currently provides shipping services to:

  • Malaysia
  • Singapore

Shipping fees are calculated based on parcel weight, delivery destination, and applicable courier rates.

The applicable shipping charges will be displayed at checkout before payment confirmation.

Delivery times may vary depending on the destination, courier service, public holidays, customs clearance, weather conditions, and unforeseen circumstances.

Orders will be processed according to our published Shipping Policy.

Customers are responsible for providing complete and accurate delivery information.

If a parcel is delayed, lost, or damaged during transit, please contact our customer service team for assistance.

For more information, please refer to our Shipping Policy.

6. INTERNATIONAL SHIPPING & CUSTOMS

For orders delivered to Singapore, customs clearance procedures and applicable import taxes may apply.

Import Goods and Services Tax (GST), customs duties, or courier handling fees may be charged according to Singapore regulations.

Unless otherwise stated at checkout, import taxes, duties, and customs-related charges not collected by HNB BOUTIQUE are the responsibility of the recipient.

Customers will be informed of any taxes or additional charges collected by HNB BOUTIQUE before payment confirmation.

International delivery times may be affected by customs inspection and clearance procedures.

7. RETURNS, EXCHANGES & REFUNDS

We aim to provide a satisfactory shopping experience for all customers.

Returns, exchanges, and refunds are handled according to our published Return & Refund Policy and applicable consumer protection laws.

For voluntary returns or exchanges, items may be required to meet the following conditions:

  • Items must be unworn, unwashed, and unused.
  • Original tags must remain attached.
  • Items must be returned in their original condition.
  • Proof of purchase may be required.

Customers who receive incorrect, defective, or damaged products should contact our customer service team promptly for assistance.

Items that have been worn, washed, altered, or damaged after delivery may not qualify for voluntary returns or exchanges.

However, these conditions do not exclude any rights or remedies available to customers under applicable consumer protection laws.

For Singapore customers, international return shipping costs may apply depending on the reason for the return and the applicable legal requirements.

Please refer to our Return & Refund Policy for further details.

8. ORDER CANCELLATION

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests are subject to the order’s processing status and applicable consumer rights.

If an order has already been shipped, customers may need to follow the return procedure outlined in our Return & Refund Policy.

Approved refunds will generally be issued through the original payment method, where supported.

Refund processing times may vary depending on the payment provider.

9. WEBSITE USE

By using our website, you agree not to:

  • Provide false or misleading information.
  • Place fraudulent orders.
  • Attempt to interfere with website security or operations.
  • Use our website for unlawful activities.
  • Reproduce or misuse protected website content without authorization.

HNB BOUTIQUE reserves the right to restrict suspicious or unlawful transactions where reasonably justified and permitted by law.

10. INTELLECTUAL PROPERTY

All original website content, photographs, graphics, and branding owned by HNB BOUTIQUE are protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use of such materials is prohibited, except were permitted by law.

Third-party trademarks, logos, and designs remain the property of their respective owners.

11. PRIVACY & PERSONAL INFORMATION

We respect our customers’ privacy.

Personal information collected through our website may be used for:

  • Processing and fulfilling orders.
  • Payment verification.
  • Shipping and delivery arrangements.
  • Customer support and communication.
  • Other purposes described in our Privacy Policy.

Customer information will be handled in accordance with our Privacy Policy and applicable data protection laws.

For more details, please refer to our Privacy Policy.

12. CHANGES TO TERMS OF SERVICE

HNB BOUTIQUE reserves the right to update or modify these Terms of Service when necessary.

Any changes will be published on this page.

Customers are encouraged to review these Terms periodically.

Changes will not retrospectively remove existing statutory consumer rights.

13. GOVERNING LAW

These Terms of Service are governed by the laws of Malaysia.

Nothing in these Terms excludes or limits mandatory consumer rights or protections that may apply under Malaysian or Singaporean law.

14. CONTACT INFORMATION

For questions regarding orders, products, shipping, returns, or these Terms of Service, please contact:

HNB BOUTIQUE ENTERPRISE

Business Registration No.: 202303165191 (CT0123646-M)

Website: https://hnbboutique.com

Email: hnbbq2023@gmail.com

Phone / WhatsApp: 011-33544365

Business Address: 3, Jalan Puncak 7/1, Taman Puncak Tropicana,81500 Pekan Nenas, Johor.

Thank you for shopping with HNB BOUTIQUE.