PRIVACY POLICY

Last Updated: 1 November 2026

At HNB BOUTIQUE, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how HNB BOUTIQUE ENTERPRISE (“HNB BOUTIQUE”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal information when you visit our website, https://hnbboutique.com, or purchase our products.

Our store serves customers in Malaysia and Singapore.

1. INFORMATION WE COLLECT

When you browse our website, create an account, place an order, or contact us, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Order and purchase history
  • Payment transaction details and payment status
  • Customer enquiries and communications
  • Device information, IP address, cookies, and website usage data

Payment card information is handled by our authorized payment service providers where applicable. We do not require customers to disclose their payment card passwords or banking login credentials to us.

2. HOW WE USE YOUR INFORMATION

We collect and use personal information for the following purposes:

  • To process and fulfil customer orders
  • To verify payments and manage transactions
  • To arrange shipping and delivery
  • To provide order updates and tracking information
  • To respond to customer enquiries and requests
  • To handle returns, exchanges, and refunds
  • To maintain and improve our website and services
  • To prevent fraud and unauthorized transactions
  • To comply with applicable legal and regulatory obligations
  • To send promotional communications were permitted by law and your marketing preferences

We will not use personal information for unrelated purposes without an appropriate legal basis or consent where required.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect information directly from you when you place an order, register an account, subscribe to updates, or contact us.

We may also receive relevant transaction and delivery information from our payment providers, e-commerce platform, courier partners, and other service providers involved in fulfilling your order.

Certain technical information may be collected automatically when you use our website, including through cookies and similar technologies.

4. SHARING OF PERSONAL INFORMATION

We may share personal information with trusted service providers where reasonably necessary for our business operations, including:

  • Easy Store, our e-commerce platform provider
  • Authorized payment gateway and payment processing providers
  • Courier and logistics service providers
  • Website hosting and technical service providers
  • Customer support and communication service providers
  • Professional advisers, regulators, and authorities where legally required

These parties may receive only the information relevant to the services they provide or as otherwise permitted by applicable law.

We do not sell customers’ personal information to third parties.

5. PAYMENT SECURITY

Customer payments are processed through the payment methods and authorized payment providers available at checkout.

HNB BOUTIQUE does not request customers’ online banking passwords or one-time banking verification codes.

We take reasonable steps to protect transaction-related information and work with authorized service providers to facilitate secure payment processing.

6. SHIPPING TO MALAYSIA & SINGAPORE

HNB BOUTIQUE provides delivery services to customers in Malaysia and Singapore.

To fulfil orders, we may share the recipient’s name, contact number, delivery address, and relevant shipment information with courier and logistics providers.

For Singapore shipments, necessary personal information may also be processed or disclosed for customs clearance and cross-border delivery purposes.

7. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and similar technologies to:

  • Enable essential shopping cart and checkout functions
  • Remember customer preferences
  • Maintain website security
  • Analyze website performance and visitor interactions
  • Support advertising or marketing features where enabled and permitted

You may manage certain cookies through your browser settings or available website privacy controls.

Disabling essential cookies may affect website functionality.

8. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send promotional updates, product launches, exclusive offers, or other marketing communications.

Customers may opt out of marketing messages at any time by using an available unsubscribe option or contacting us directly.

Opting out of marketing will not prevent necessary communications regarding orders, payments, or deliveries.

9. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or electronic transmission method can be guaranteed to be completely secure.

If a personal data incident occurs, we will assess and address it in accordance with applicable legal requirements.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer service, accounting, dispute resolution, and legal compliance.

When information is no longer required, we will take reasonable steps to securely delete or anonymize it, subject to applicable legal and operational requirements.

11. ACCESS, CORRECTION & PRIVACY RIGHTS

Subject to applicable law, customers may request to:

  • Access personal information we hold about them
  • Correct inaccurate or incomplete personal information
  • Withdraw consent where applicable
  • Limit or object to certain uses of their personal information
  • Opt out of direct marketing communications
  • Exercise other applicable statutory data protection rights

Requests may be submitted using the contact details below.

We may need to verify your identity before processing requests and may be required to retain certain information for legal or transactional reasons.

12. INTERNATIONAL DATA TRANSFERS

As we serve customers in Malaysia and Singapore and use third-party service providers, personal information may be transferred to, stored in, or processed in other countries where necessary.

We will take appropriate steps to ensure that such transfers comply with applicable data protection requirements.

13. CHILDREN’S PRIVACY

Our website is not intended for children to make purchases independently without the involvement of a parent or legal guardian where required.

If we become aware that personal information has been collected from a child in circumstances that require parental consent, we will take appropriate steps in accordance with applicable law.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms, or external services.

HNB BOUTIQUE is not responsible for the privacy practices of independently operated third-party websites.

Customers are encouraged to review the privacy policies of those websites before providing personal information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be published on this page with a revised effective date.

Where required by law, we will provide additional notice or seek consent for material changes.

16. CONTACT INFORMATION

For privacy-related enquiries, requests, or complaints, please contact:

HNB BOUTIQUE ENTERPRISE

Business Registration No.: 202303165191 (CT0123646-M)

Instagram: @hnbboutiqueofficial

Website: https://hnbboutique.com

Email: hnbbq2023@gmail.com

Phone / WhatsApp: 011-33544365

Business Address: 3, Jalan Puncak 7/1, Taman Puncak Tropicana,81500 Pekan Nenas, Johor.

We will review privacy-related requests and respond in accordance with applicable data protection laws.

Thank you for trusting HNB BOUTIQUE.